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Banstead Road - Care Home Good

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Inspection report

Date of Inspection: 4 December 2012
Date of Publication: 16 January 2013
Inspection Report published 16 January 2013 PDF

Food and drink should meet people's individual dietary needs (outcome 5)

Meeting this standard

We checked that people who use this service

  • Are supported to have adequate nutrition and hydration.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 4 December 2012, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who represent the interests of people who use services, talked with people who use the service and talked with staff.

Our judgement

People were protected from the risks of inadequate nutrition and dehydration.

Reasons for our judgement

The two people we spoke to were happy with the quality and quantity of food and liquids being provided. One person told us that “Staff do me the food I like.” They went on to tell us that they had a choice of things to eat if they did not like what was on the menu.

Lunch on the day of our visit was a selection of sandwiches. People and staff helped themselves and then ate them where they wanted. Most people chose to eat them in the lounge. This was a light lunch, as two of the three people were about to go out on activities, one to a party, and another out to lunch with an advocate.

The menu looked varied and hot food was on offer for all three main meals of the day. People told us that they went out food shopping with staff and could pick items they wanted to try.

We asked staff how they knew if someone was getting enough to eat or drink. They told us that they would ask people if they had had enough to eat at each meal. We saw this happening over lunch. They also said that peoples weight is monitored, and if a change was noted, or change in eating habits, they would let the manager know, and a visit to the GP would be arranged if the person agreed. One person told us that they had access to drinks and snacks at night if they wanted them. The daily diary notes contained information about whether people had eaten. The service also recorded what people had eaten, if this was different to the option on the menu. People had a choice of food. Their intake of food and liquids was monitored and people were involved in the process. This meant people were getting enough food, when they wanted it, and had a choice of what to eat and drink.

At the time of our visit no one had been identified with an allergy or needing a specialist diet (e.g. vegan or vegetarian). The manager and staff were aware that this was something they needed to check when new people joined the service. People were able to feed themselves independently, and no specialist equipment was required to help them.