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Chipstead Lake - Care Home Physical Disabilities Good

All reports

Inspection report

Date of Inspection: 27 August 2013
Date of Publication: 23 October 2013
Inspection Report published 23 October 2013 PDF | 86.7 KB


Inspection carried out on 27 August 2013

During a routine inspection

People who used the service told us the food was good and they were involved in menu planning. They also said the staff offered them choices of food and they could have a snack or a drink at any time.

One person told us they had lived at the home for many years and the home had become a bit drab and the heating had become less effective over time. Another told us the home could be cold in winter but their room was warm enough.

People told us they liked the home and their rooms but the hot water was not working.

People said they had no complaints but knew how to make one if they did.

We saw that people were supported to be able to eat and drink sufficient amounts to meet their needs.

We found that people who used the service, staff and visitors were not always protected against the risks of unsafe or unsuitable premises.

We saw that people were given support to make a comment or complaint where they needed assistance. They had their comments or complaints listened to and acted on, without the fear that they would be discriminated against for making a complaint.