Bradbury Wing - Care Home with Nursing Physical Disabilities

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

Staff built trusting relationships and understood people’s individual needs. One staff member said,“The service feels like family,” reflecting the warm and supportive culture.

Staff maintained people’s dignity during personal care and supported them sensitively. One staff member said, “Residents are treated with kindness, compassion, dignity, equally and fairly.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

Staff adapted communication for people with limited verbal communication and supported people to express themselves. Relatives said staff knew people extremely well and provided personalised care.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care,treatment and wellbeing.

Staff used communication aids and observation to understand people’s choices. Relatives said they were involved in decisions and felt listened to. Staff supported people to participate in reviews as far as they were able.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

Staff responded promptly and sensitively to people’s immediate needs. They knew people well and recognised non‑verbal cues, ensuring support was timely and appropriate. Staff described how they checked on people regularly and adapted their approach based on individual preferences. Relatives said staff were attentive and responsive, with one commenting that their family member was “always happy whenever I turned up for my shift,” reflecting consistent, reassuring care. Staff supported people during busy periods by working together and prioritising those who needed immediate assistance. They maintained dignity and comfort during personal care and responded quickly to changes in mood, health or behaviour.

The provider cared about and promoted the wellbeing of theirstaff, andsupported and enabled staff to always deliver person-centred care.

Staff felt supported, valued and able to carry out their roles effectively. They described a positive working environment where colleagues and managers offered help and encouragement. One staff member said, “This is the best place for me,” reflecting strong morale and a sense of belonging. Staff received regular supervision and appraisals, which helped them reflect on their practice and identify development needs. They said management listened to concerns and acted on them, contributing to a culture where staff felt confident and motivated. Despite pressures such as documentation and occasional staffing inconsistencies, staff said teamwork and supportive leadership enabled them to maintain high standards of care.One staff member said, “The management team is approachable, attentive, and supportive with a commitment to delivering good care.”