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Betsy Clara Nursing Home Good

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Inspection report

Date of Inspection: 5 January 2011
Date of Publication: 11 February 2011
Inspection Report published 11 February 2011 PDF | 132.08 KB

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Inspection carried out on 5 January 2011

During an inspection in response to concerns

It was not possible to interview many people who live in the home as some were too unwell and others with dementia were not able to engage with the process. We were able to talk with relatives and four people who live in the home.

People who live in the home and visitors who we spoke with said they were satisfied with the service provided. People told us staff were kind and looked after them well. There were mixed views amongst the people who we spoke to about the food provided in the home. Some told us they enjoyed the meals, others were less happy. People who we spoke with told us they felt safe in the home. They knew who to talk to if they were unhappy with the service. People told us the home was always clean and tidy.

One visitor told us they had been involved in all aspects of their relative’s care. They told us staff respected privacy and dignity at all times. We spoke with two visitors who told us they were satisfied with the care, treatment and support their relatives received. One visitor told us they had been fully involved in the initial assessment and in developing their relative’s plan of care. They told us they were confident their views were taken into account in the service their relative receives.