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The Georgians (Boston) Limited - 50 Wide Bargate Boston Good

All reports

Inspection report

Date of Inspection: 3 February 2012
Date of Publication: 8 March 2012
Inspection Report published 8 March 2012 PDF


Inspection carried out on 3 February 2012

During a routine inspection

When we visited the home we found that there was a newly appointed matron/manager in place who had only been in post for a short time.

During our visit we looked at the care being delivered in the service and spoke with six people, two relatives and members of staff.

Some of the people that we spoke with were unable to answer direct questions about their care and welfare, so we spent time observing how people were having their care needs met to help us gain a view on the experiences of people living at the home.

The people we could communicate with told us that they were respected as individuals and could make their own choices. Staff showed them respect by knocking on the doors of their rooms and we saw they waited before they entered. However, we did see evidence that people with memory loss were not always treated in the same way in that sometimes they were not acknowledged or spoken with by staff.

People told us they were happy with the care they received and said that staff were very good to them and kind. One person told us �I can�t fault the home at all.�

However, care plans were not easy to follow and we found that there were inconsistencies in some care practices.

People told us they felt safe in the home and we found that staff knew how to protect them and what to do if an allegation of abuse was made.

Staff felt supported by the matron/manager although they had not received regular and documented supervision. People in the home felt the staff knew what they were doing.

People we spoke with told us were very happy in the home and did not want to change anything although we found that regular auditing of processes and systems had not taken place.