You are here

Archived: Bellerose

The provider of this service changed - see new profile

All reports

Inspection report

Date of Inspection: 30 April 2013
Date of Publication: 30 May 2013
Inspection Report published 30 May 2013 PDF | 86.52 KB

Overview

Inspection carried out on 30 April 2013

During an inspection in response to concerns

During our inspection, we met all eight people who use the service. They were relaxed and content and were complimentary about the service and the care they received.

One person said, "The staff are all very good, kind and polite." They added that they had settled down since moving in, and that 'everyone seemed to get along well with each other.'

Three people showed us their bedrooms, which were reasonably tidy, and had personal items on display, reflecting the person's lifestyle.

People we spoke with said that they had freedom to leave the premises as they pleased as long as they informed a member of staff. One person said, "I tell the staff when I go out and when I return. I go out every single day and do my own shopping." This showed that people had been given choices, and their wishes and preferences had been respected.

A member of staff explained to us that all the people had opted to have personal allowances, to assist them with shopping for their own food. People had been encouraged and supported to lead independent lives. We observed that staff gave support and assistance accordingly.

Concerns relating to safe medicines management were identified during an inspection on 15 April 2013. A specialist review of the safe handling of medicines was requested urgently. This was carried out on 30 April 2013.

Our inspection on 19 April 2013 identified concerns with recruitment processes, insufficient staff numbers and staff who worked long hours.