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Priscilla Wakefield House Good

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Inspection report

Date of Inspection: 30 July 2012
Date of Publication: 16 August 2012
Inspection Report published 16 August 2012 PDF

Overview

Inspection carried out on 30 July 2012

During an inspection looking at part of the service

We spent time in all five units in the home. There were 63 people living in the home at the time of our inspection. We spoke to people in four units.

People told us they liked the home, got on well with staff and felt they were well cared for. One person told us, "When I came here I was expecting the worst but the people are nice."Another person said, "It's nice here, the people are nice."

People said they liked the food. One person said, "The food is all right. They ask what I want." Another said, "They do the best they can." A third said, "I like the food, I enjoy it. They look after me." Another said the chef made them a cooked breakfast every day, no matter what time they wanted it.

Some people were unable to tell us what they thought about the home. We used a number of different methods to help us understand the experiences of people using the service, because some of the people using the service had complex needs which meant they were not able to tell us their experiences. We spoke to the relatives of two people, who told us they could visit any time they wanted and were happy with the standard of care provided. One person thought they could benefit from more staff but had no concerns about the care provided. This person said, �I couldn�t be happier. Some of the carers are good, but some really go over and above.�

We used the Short Observational Framework for Inspection (SOFI). SOFI is a specific way of observing care to help us understand the experience of people who could not talk with us. We used this in three units. We found that people were contented and staff engaged with them in a senstive and supportive way to meet their needs.

At the last inspection of the home in February 2012, we made a number of compliance and improvement actions. Magicare Ltd told us they had made all the necessary

improvements. We checked on these same things at this inspection to ensure the

improvements had been made.