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Priscilla Wakefield House Good

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Inspection report

Date of Inspection: 6, 7 August 2013
Date of Publication: 7 September 2013
Inspection Report published 07 September 2013 PDF


Inspection carried out on 6, 7 August 2013

During a routine inspection

Three inspectors visited Priscilla Wakefield over a night and a day. We observed care being given and spoke with residents, relatives and staff. People told us "It's nice here", "They [care staff] look after you" and "staff are nice". We found that people were asked about their preferences before care was delivered. People's consent was recorded in most of the care records that we looked at. We saw that people's wishes were recorded in their notes.

We observed care on all the units and saw that most people were provided with care in a dignified and respectful manner. We spoke with staff who told us that they felt supported by the management.

We found that care was given in a clean and hygienic environment and there were regular audits related to infection control, which ensured that cleanliness was maintained.

Residents and relatives meetings had taken place which allowed people to give feedback to the provider. We saw that incident forms were collated centrally to ensure that they led to improvements in service and complaints and comments were also recorded by the manager.

We looked at the records which were kept securely and were of a standard which ensured that care was delivered effectively.

In this report the name of a registered manager appears who was not in post and not managing the regulatory activities at this location at the time of the inspection. Their name appears because they were still a Registered Manager on our register at the time.