- Care home
The Spinney Care Home
Assessment report published 7 October 2026
Contents
Ratings
Our view of the service
The Spinney Care Home provides care for adults of all ages with dementia and people with mental health conditions.
We undertook this assessment due to concerns we had received about the service.
People felt safe and received kind, respectful and person-centred care from staff who knew them well. Staff supported people to access healthcare, respon5ded when their health changed and worked effectively with external professionals. People were involved in decisions and generally received care that reflected their needs, preferences and communication requirements. Staff described an open and inclusive culture and felt able to raise concerns with leaders.
However, the provider needed to strengthen its routine checks so environmental, recruitment and medicines issues were consistently identified. Staff supervision needed to become regular, some people wanted more meaningful activities and opportunities to spend time outdoors, and discussions about future care did not always take place consistently.
Leaders engaged positively with the assessment and acted promptly on the feedback received. They addressed the immediate environmental and recruitment concerns, addressed concerns raised around medicines, began structured staff supervision and submitted an updated governance action plan. These actions demonstrated responsiveness and a wiliness to improve the quality of the service.
People's experience of this service
People spoke positively about their care and support. They consistently said they felt safe and described staff as kind, caring and respectful. People told us, staff listened to them, protected their dignity and responded promptly when they needed assistance. Our observations identified warm and respectful interactions, including discreet support during meals.
People generally felt staff knew them well and understood their routines, preferences and communication needs. They were involved in decisions about their care, could make everyday choices and received information in ways they could understand. People spoke positively about the food and could request alternatives. Relatives felt involved, welcomed and kept informed about changes in their family members’ care and health.
People received support to access healthcare and specialist services. Staff recognised changes in people’s health, sought professional advice and adjusted care when it was not achieving the intended outcome. People told us they were treated equally, and staff respected cultural and religious requirements.
However, some people did not consistently experience enough meaningful activity, individual engagement or opportunities to spend time outdoors.