- Homecare service
Diverse Abilities Plus - Supported Living
Assessment report published 20 May 2025
Contents
Ratings
Our view of the service
Date of assessment: 21 January to 11 February 2025
Diverse Abilities Plus – Supported Living is a domiciliary care and supported living service that supports adults with a learning disability and who may be autistic. It provided personal care to 33 people at the time of the inspection.
We carried out this inspection to check the provider had rectified the shortfalls we identified at our previous inspection in February 2023.
The service had made improvements and is no longer in breach of regulations. The registered managers now had oversight of the service. They ensured CQC were notified of any reportable incidents. There were effective systems for assessing, monitoring and improving the quality and safety of the service. They had rectified shortfalls we identified at our previous inspection.
Staff treated people with respect and kindness, upholding their privacy and dignity. Care and support maximised people’s choice, control and independence. Staff worked in partnership with people, families and professionals to plan and deliver care tailored to people's individual needs and preferences.
Staff had training and support to maintain the skills and confidence needed for safe, effective working. Their roles and responsibilities were clear.
We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.
People's experience of this service
People described their care from Diverse Abilities Plus – Supported Living as “good”. They said staff were kind and that they felt safe with them. They told us about the activities staff supported them with according to their individual interests, such as fitness classes, social gatherings and following the local football team.
Relatives were also positive about their family member’s care, including the provider’s actions to put things right if they raised concerns. Comments included, “Staff genuinely care, and [person] is well looked after. They listen to what we have to say, and suggestions are taken on board” and “Overall very good [care], they’ve changed things to accommodate [person], who can be tricky [to please].”
Staff prioritised people’s individual wishes and needs, supporting them in line with their assessed needs. They treated people respectfully, promoting their privacy, dignity and human rights.