St Dominics Residential Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Staff treated people with kindness, empathy and compassion and respected their privacy and dignity. The provider treated colleagues from other organisations with kindness and respect. People and those important to them spoke positively about the support people received and the kind and caring attitude of staff. Comments included, “They all seem to be lovely with [person], they talk to [person] and don’t talk down to them, they explain kindly” and “They are kind and caring and they speak really nicely to [person].”

People’s care plans highlighted the importance of providing respectful and dignified support in all aspects of people’s care. Some relatives told us people were at times dressed in clothing which was not their own; however, they said they were able to raise this with staff and managers easily when necessary. Relatives told us people’s personal care and appearance met their individual preferences and staff were respectful of people’s choice and dignity. One person told us, “They are all very respectful and treated me with dignity.”

The provider treated people as individuals and made sure people’s care and support met their needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. People and those important to them told us staff provided care which reflected their choices and preferences. Staff understood what was important to people and supported them accordingly. Comments included, “I feel they all know [person], some of the nighttime staff know that [person] stays up late and they spend time with them and one staff member will dance with [person]. I was very touched by that”, “They got to know me and knew what I wanted and how I wanted to be cared for” and “They all know and understand [person]. It’s the personal touch. They make the effort to not just talk in one dimensional ways.”

The provider promoted people’s independence. People knew their rights and had choice and control over their own care, support and wellbeing. During the inspection we saw people making decisions about how their care and observed staff supporting people in a way which promoted their independence. People’s care plans clearly recorded what they were able to do for themselves and what areas they required support with. People and those important to them told us staff encouraged people to remain active and maintain their independence. Comments included, “They give [person] choices and encourage them to do things” and “They encouraged me to get as mobile as I could be and get active again.”

Staff listened to and understood people’s needs, views and wishes. They responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. One relative told us, “They’ve tailored [person’s] care. They recognised certain periods of the day when [person] is more agitated and they’ve understood and adapted.”

Some relatives told us they frequently heard call bells ringing and weren’t sure how promptly these were responded to. However, others gave examples of how promptly staff responded. Comments included, “I can hear the bell ringing sometimes for a long time. I have seen staff come quickly if someone needs help”, “[Person] says they can take a long time to come, but I am not sure about this as I see that they respond quickly” and “You could hear bells going off all the time but staff came as quickly as they could.”

The provider told us there was a process in place to ensure call bells were answered within a specific time frame and this ensured people were not waiting too long without assistance.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care. The provider had implemented recognition and reward programmes to celebrate staff achievements and commitment. Staff told us they felt valued as individuals and were supported by the management team at all times. Staff said they felt listened and told us managers were open and approachable. Comments included, “They are very caring and supportive to everyone” and “They’re very supportive and very approachable.”