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Archived: Riverside House

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Inspection report

Date of Inspection: 2 January 2014
Date of Publication: 25 January 2014
Inspection Report published 25 January 2014 PDF | 77.47 KB

Overview

Inspection carried out on 2 January 2014

During a routine inspection

People told us they were happy living in Riverside House and that the staff were very helpful. They said,

“The staff are absolutely wonderful and are looking after me really well”.

“I am only here to get back on my feet before I go home and they are really helping me to do more for myself”.

We found that the home was clean, tidy and well maintained. Domestic staff ensured the building was odour free.

Staff were pleasant and polite and we saw that people who used the service were treated with respect and dignity.

We found that people’s care and support needs had been assessed and kept under regular review to help ensure people received the care they needed.

We saw that people had access to health and social care professionals. The people we spoke with told us they received the help they needed when they needed it and the staff encouraged them to remain as independent as possible.

Medicines received into the home were managed well and safely. All staff who administered medicines had been appropriately trained.

We found that all the records pertaining to the operation of the service were in place and up to date with current legislation.