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Inspection report

Date of Inspection: 15 October 2013
Date of Publication: 11 January 2014
Inspection Report published 11 January 2014 PDF | 77.95 KB

Overview

Inspection carried out on 15 October 2013

During an inspection to make sure that the improvements required had been made

As part of our inspection we spoke with six of the people who used the service. They told us that they felt safe and had confidence in the staff. People were asked for their permission before assistance was given. People told us that staff asked them if they wanted help with their care before giving any assistance.

All interactions we saw between the staff and the people who lived at the home were respectful. People were spoken with in a sensitive, respectful and professional manner. All feedback that we received from the people who used the service was positive. People told us that they were happy living at the home and that they liked it. Comments regarding the staff included "They are lovely", "Kind" and "They know what they are doing".

We found that the provider did not have effective recruitment procedures to ensure that staff were of good character and had the qualifications, skills and experience necessary for the work to be performed.

Staff we spoke with felt they were provided with training that enabled them to do their job safely and efficiently. Comments from staff included, “There is a lot more training than before” and “The training is a lot better”.

During our visit we looked at staff records and other records relevant to the management of the home. The records were held securely and could be located promptly when needed.