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Inspection report

Date of Inspection: 29 January 2013
Date of Publication: 18 April 2013
Inspection Report published 18 April 2013 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We reviewed all the information we have gathered about Tripletrees, looked at the personal care or treatment records of people who use the service, carried out a visit on 29 January 2013 and observed how people were being cared for. We checked how people were cared for at each stage of their treatment and care, talked with people who use the service, talked with carers and / or family members and talked with staff.

Our judgement

People experienced care, treatment and support that met their needs and protected their rights.

Reasons for our judgement

The people who used the service told us their needs were met and their care was delivered in the way they preferred. We saw that a member of staff had visited people prior to their admission to find out what care they needed and how they wanted things done. Comments from the people who used the service included "I am lucky to be here".

We looked at the care plans for five of the people who lived at the home. They were clearly written. We saw they were based on assessments and included any equality and diversity needs or preferences the person had. For example one persons night time care plan stated that they liked an evening drink. We saw staff assessed and documented current levels of independence. The care plans contained personal and social information for the people who lived at the home. Staff explained that the information was initially gathered prior to admission and had been reviewed and amended using their observation and knowledge of the people who lived at the home.

The care plans showed people's needs and any risks to their welfare and safety were assessed. Risk and other assessments were included in the care plans. Risk assessments included: nutritional screening and risk of falls. Any risks identified were seen to then be addressed, with staff actions that minimised the identified risks included in the person's care plan. Care and treatment was planned and delivered in a way that ensured people’s safety and welfare.

Daily notes were recorded about the people who lived at the home. The records seen gave a clear picture of how they had spent their day and the care they had received. The daily notes showed that peoples care was delivered in line with their care plans. We saw care plans and risk assessments were routinely reviewed on a monthly basis and any changes were documented. Changes or newly identified needs were added to care plans and any actions taken in response were clearly recorded. Where changes were identified, appropriate actions were taken, for example, referral to an external health professional.

Staff appeared confident in their roles; staff members we spoke with confirmed this. Staff were able to tell us what care and support people living at the home needed and staff had a good knowledge and understanding of the way people liked things done. Comments from the people who used the service included "They can’t do enough for me".