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Inspection report

Date of Inspection: 29 January 2013
Date of Publication: 18 April 2013
Inspection Report published 18 April 2013 PDF | 82.71 KB

Overview

Inspection carried out on 29 January 2013

During a routine inspection

As part of our inspection we spoke with nine of the people who used the service. People who used the service and relatives we spoke with told us that they had confidence in the staff. They told us that they felt safe and that they would tell a member of staff if they had any concerns. We saw that appropriate arrangements were in place to manage medicines.

All interactions we saw between the staff and the people who lived at the home were respectful. Support was offered and provided in a way that ensured that people's rights to privacy and dignity were respected. People were spoken with in a sensitive, respectful and professional manner.

We found that the homes policies and procedures were not up to date and contained reference to old legislation.

All the feedback that we received from the people who lived at the home was positive. People told us that they liked the home. One of the people who used the service commented that they were lucky to be there.