Wansbeck House

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

People’s needs were assessed prior to moving to Wansbeck House to ensure their care and support needs could be met. Families, health and education professionals were included in the assessment process to ensure people were offered choice and inclusion in the decision.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

Care plans were person centred with specific detail on how people liked their care and support delivered, this included information on how people liked to communicate, their likes and dislikes. Care plans included situations which may cause distress, and how to spot the early signs, along with de-escalation techniques staff could use, which were appropriate to the individual person.

People were supported to make meal choices using picture cards if needed and encouraged to participate in the preparation where able. We observed people being supported by staff to choose a meal using a large selection of photographs of dishes as they were going out to dine.

Staff were knowledgeable about people’s needs for assistance with different tasks. Staff were observed encouraging people to eat and drink independently if they were able to do so, whilst providing support to people who required it.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

Management and staff worked with other agencies to make sure people in their care received timely interventions. Information was shared appropriately between health, social care and education staff so that people received good continuity of care.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

People’s health was monitored, and they had access to other health professionals, such as GPs, Occupational Therapists, Physiotherapists and dentists. Staff supported people to access health services by making appointments and offering to support them to attend if needed.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

Records were updated daily to provide an ongoing overview of people's health and well-being. Care plans were reviewed and updated with any short-term and long-term changes in people’s care and support needs. People and their families were encouraged to be involved with setting outcomes and achievements.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

Care plans contained mental capacity assessments and where necessary, best interest decisions to support the outcome.

Deprivation of Liberty Safeguards (DOLS) had been applied for appropriately. These applications were reviewed regularly to ensure the least restrictive option was being used whilst delivering care to people.

Staff were observed asking people if they required assistance with tasks such as dressing and letting people know staff were available to help them if they were having any difficulty.