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Inspection report

Date of Inspection: 8 July 2014
Date of Publication: 12 August 2014
Inspection Report published 12 August 2014 PDF | 66.15 KB

Overview

Inspection carried out on 8 July 2014

During an inspection in response to concerns

A single inspector carried out this inspection. The focus of the inspection was to answer the five key questions; is the service safe, effective, caring, responsive and well-led?

Below is a summary of what we found. The summary describes what people using the service, their relatives and the staff told us, what we observed and the records we looked at.

If you want to see the evidence that supports our summary please read the full report.

This is a summary of what we found.

Is the service safe?

We saw that people’s views were respected and listened to.

We saw that people were free to go out and about in the secure grounds or into the community with assistance. This enabled the people to maintain as much independence as possible.

We saw that staff had received specialist training in the handling of difficult behaviours. This was to protect people’s physical wellbeing as well as their human rights and dignity.

CQC monitors the operation of the Deprivation of Liberty Safeguards (DoLS) which applies to care homes. While nobody was currently subject to a DoLS, proper policies and procedures were in place. Relevant staff have been trained to understand when an application should be made and how to submit one.

Is the service effective?

Personal records confirmed people’s needs and preferences had been recorded and support had been provided in accordance with their wishes.

Is the service caring?

Staff took the time to find out about people’s background. Staff knew people’s needs well and how they needed to be supported. This meant that staff cared about the person as an individual and were concerned about their well-being.

People and their relatives were encouraged to make their views known about their care. We saw that people found the staff easy to approach about any issues they had. This meant that people were listened to and they felt that their views mattered.

Is the service responsive?

People regularly completed a range of activities in and outside the service and staff supported them in arranging and attending these activities.

We saw the home had been responsive to people’s changing needs and had responded to professional advice that had been provided. For example, we saw the home had requested the assistance of a psychologist for someone who had behavioural needs. They had developed a behaviour management plan to meet the change in needs.

Is the service well led?

The registered manager and the staff demonstrated values that promoted involvement, openness, dignity, respect and independence. We talked with staff who showed they understood those values as they discussed their role and responsibilities in their work. This meant the service promoted an open culture that was centred on the individual and empowered them to take control of their life as much as they were able.