You are here

Archived: Advantage Healthcare - Colchester

The provider of this service changed - see new profile

All reports

Inspection report

Date of Inspection: 1 November 2012
Date of Publication: 18 December 2012
Inspection Report published 18 December 2012 PDF | 82.04 KB

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 1 November 2012, observed how people were being cared for and talked with people who use the service. We talked with carers and / or family members and talked with staff.

Our judgement

People who use the service were protected from the risk of abuse because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

Reasons for our judgement

The provider had a whistle blowing policy in place to protect, support and guide staff to report any concerns they may have about the service or a staff member. We spoke to staff who were aware of this policy.

The provider had a safeguarding policy in place. The provider may find it useful to note that although the internal policy referred to the local authority procedure for reporting concerns it did not include the details of the referral process and relevant contact numbers to report concerns of possible abuse to the local authority safeguarding team. We also noted that the staff handbook did not contain this information to guide staff.

Staff spoken with demonstrated a good understanding of what constitutes abuse and said that they would raise any concerns with their senior or management. Although staff spoken with were clear that they would raise any concerns with management not all staff knew how to raise an alert independently to the local authority if they needed to.

The registered manager demonstrated a good understanding about their responsibilities in relation to safeguarding adults. Our records confirmed that the registered manager referred concerns to the appropriate authorities and took action to ensure people's continued safety when it was needed.