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Giles Shirley Hall Requires improvement

All reports

Inspection report

Date of Inspection: 14 January 2014
Date of Publication: 12 February 2014
Inspection Report published 12 February 2014 PDF


Inspection carried out on 14 January 2014

During a routine inspection

People who lived at Giles Shirley Hall had a range of abilities in verbal communication and in maintaining their own personal care. Some people had complex needs and challenging behaviour. People were registered with local health practices and dentists and received support from mental health professionals. People participated in daytime vocational services which gave structure to their week. A detailed support plan was in place for each person and identified any risks to their health and well-being. We saw records of many positive comments that had been made by family members.

People generally had good appetites and there were no concerns regarding weight loss. Individual dietary needs were identified and catered for.

The home was divided into four flats and each person had their own bedroom within one of the flats with en suite shower room. The home was decorated and furnished to a good standard. Maintenance certificates were all current and up to date. Wirral Autistic Society provided a team of maintenance staff who were on call.

The staff rotas we looked at showed that staffing levels were always maintained and named members of staff provided the one to one support for individuals. All of the regular staff had achieved a national vocational qualification at level 2, 3 or 4.

People were given information about how to make a complaint and the manager responded appropriately to complaints and concerns and kept good records.