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Giles Shirley Hall Requires improvement

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Inspection report

Date of Inspection: 14 January 2013
Date of Publication: 5 February 2013
Inspection Report published 5 February 2013 PDF


Inspection carried out on 14 January 2013

During a routine inspection

On the day of our visit, the majority of people who used the service were out at day centre activities or at work. We spoke with one person who used the service and two relatives and all of them were very happy with the standard of support provided. One relative told us �staff are very good with him and treat him with respect.� Another relative said "the service is excellent."

All the relatives we spoke with told us they were part of the care planning process. They told us that people who used the service could make their own choices in how they wished to be supported and were given options to participate in social activities or to have part time work.

We found that Giles Shirley Hall had safeguarding measures in place and that staff were trained to identify and act if there were any safeguarding issues. One relative we spoke with said� �It�s a huge weight off my mind to know he is safe.�

We found that staff received regular training and supervisions to make sure they could support people who used the service.

We found that Giles Shirley Hall had systems for monitoring quality assurance in place. Relatives told us they were aware of how to make a complaint but knew they could always talk to the manager if they had any concerns. Relatives told us they did not have any concerns about the care people received.