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Inspection report

Date of Inspection: 19 November 2013
Date of Publication: 17 December 2013
Inspection Report published 17 December 2013 PDF | 74.53 KB

Overview

Inspection carried out on 19 November 2013

During a routine inspection

We spoke with one relative who told us they were very happy with the home and said they �couldn�t fault the home.� They told us that �A whole new world was opened up to my son since he joined Wirral Autistic Society. He is supported so well. The staff are excellent.�

We looked at the people's care records and found they provided clear guidelines for the staff to enable them to support the people in their care. The relative told us they were part of the care planning process and they attended annual care review meetings. We found that all staff we spoke with were knowledgeable about the Mental Capacity Act (2005) and the issues of consent and had received training.

We found the home supported people to access other health care professionals.

We saw the home had a recruitment procedure in place and that appropriate checks were carried out to ensure suitably skilled staff were employed.

We saw the home had a complaints procedure which was accessible to the people at the home. One relative told us that when they had raised concerns in the past they had been dealt with promptly and to their satisfaction.