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Inspection report

Date of Inspection: 22 October 2012
Date of Publication: 21 November 2012
Inspection Report published 21 November 2012 PDF

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

We looked at the personal care or treatment records of people who use the service, reviewed information sent to us by other organisations, carried out a visit on 22 October 2012 and observed how people were being cared for. We checked how people were cared for at each stage of their treatment and care, talked with carers and / or family members, talked with staff and talked with stakeholders.

Our judgement

Systems were in place for monitoring the quality of the service people receive.

Reasons for our judgement

The provider had procedures in place to monitor the quality of the service being provided. Regular audits were being completed. These included monitoring the homes environment, care plan records, medication procedures, maintenance of the building, staff training and handling of complaints. Where issues had been identified the manager had produced an action plan with timescales set for improvements to be made.

Service contracts were in place confirming the building was a well maintained and safe place for people to stay.

The manager told us told the views of people they support about her service were sought by a variety of methods. These included meetings to discuss the service being provided and reviews of care. We saw documented evidence that these had been held and the people being supported had attended. The people we spoke with confirmed they were happy with the service being provided.