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The Orchard Trust Domiciliary Care Agency Good

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Inspection report

Date of Inspection: 3, 4 January 2013
Date of Publication: 29 January 2013
Inspection Report published 29 January 2013 PDF

Overview

Inspection carried out on 3, 4 January 2013

During a routine inspection

People were asked for consent by staff supporting them. When one person said they would �rather manage their own medicines�, staff had completed a �self administration assessment� with them and had agreed how their medicines would be stored safely.

Staff demonstrated understanding of people�s needs and gave examples of how they worked with individuals to promote their independence within their homes and the local community, while keeping them safe. People told us that they felt safe when supported by staff and they would be happy to talk to them if they had a problem. We observed that people were relaxed and confident in their interactions with staff and spoke openly with them. One person said �I just like living here. It�s better than where I used to live�. They also said they liked staff and that there were always enough of them to look after them.

Systems were in place to monitor the quality of the service people received.