- Care home
Archived: The Chestnuts
Report from 8 July 2025 assessment
Contents
Ratings
Our view of the service
Date of Assessment: 12 August 2025 to 27 August 2025.
The service is a residential care home providing support to older people some of whom are living with dementia. The home has 4 units, each 1 with a separate dining and lounge area. Each person’s room had en-suite facilities. At the time of the assessment 2 of the 4 units were not occupied.
The provider was previously in breach of legal regulations in relation to safe care and treatment and good governance. We took enforcement action to ensure improvements would be made. At this assessment we found improvements had been made and the enforcement action had been met.
The provider was previously in breach of the regulation regarding informing the Commission of certain events. The provider was required to send us an action plan telling us how they would improve and by when. We undertook this assessment to check they had made the required improvements, followed their action plan and to confirm they now met legal requirements. Improvements were found at this assessment and the provider was no longer in breach of this regulation.
At this inspection while significant improvements in leadership and care quality were evident under the new manager, further work was required to embed good governance systems and develop best practice. We found some issues were known to the manager, however, timely action was not taken until highlighted by us. We found ongoing improvements were needed in ensuring people were living in a safe environment and protected from the spread of harmful infections. We found ongoing improvements were needed in the management of risk and ensuring records were updated in a timely manner. We found the provider was in breach of the legal regulation in relation to good governance.
We found people had received a better quality of care and support since our last inspection. We found people were treated with dignity and were supported with their hygiene needs more frequently.
People were protected from abuse, staff had a better understanding of how to recognise and report abuse. Accident and incidents were routinely recorded and reviewed to prevent a re-occurrence.
Staff demonstrated they were keen to ensure people’s needs were met.
We have asked the provider for an action plan in response to the concerns found at this assessment.