The Sloane Nursing Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect.

The last rating for this key question was good. At this assessment the rating has remained good. This meant people using the service were treated with compassion, kindness, dignity and respect.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Staff treated people with kindness, empathy and compassion and respected their privacy and dignity. People told us staff treated them with kindness and respect. Comments included, “They treated [loved one] with kindness, dignity, and warmth at all times and I felt like part of The Sloane family”, and “Since [loved one] moved from another care home to The Sloane, [loved one] has expressed they are much happier and better looked after, even down to asking for a cup of tea any time of the day (it’s the little things). [Loved one] is able to move around the home safely without any restrictions.”

The atmosphere within the service appeared welcoming and warm. We observed staff interactions with people that reflected a sense of care and kindness. Staff involved people in the care and support being provided and explained clearly how the support was offered. Staff were knowledgeable about people's individual personalities, routines and likes and dislikes. Staff were aware of the importance of providing person centred care and offering people choice. Staff told us they ensured people’s dignity was respected when supporting them with their care needs. A staff member told us, “Everyone is different, so we know them all well and how they like to be supported. I think the care here is brilliant, I’ve never had any concerns about anyone.”

Staff treated people as individuals and made sure people’s care, support and treatment met their needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

Throughout our assessment we observed people were free to spend time doing the things they enjoyed, and staff supported and encouraged them to be involved in social activities that were planned. Visitors were able to visit without restrictions and people had their own rooms which they could personalise with furniture and their belongings. Staff told us they had received training on equality and diversity, and they treated people with respect. One staff member told us, “I respect everyone’s individuality. There are people who like to practice their faith and people who like to do certain activities, I support and treat everyone equally.”

Staff promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. Staff planned and facilitated a verity of activities to meet people’s needs and interests.

People and their relatives spoke positively about the activities on offer and the staff that facilitated them. A person told us, “The activities staff are amazing at meeting my [loved ones] needs and always promotes their independence.” Throughout our assessment we observed people engaging in various activities such as, puzzles, listening to music, art and craft, games and hand massage and manicure. Staff told us they worked closely with a local church who frequently visited people to provided them with the opportunity to practice their faith. Staff also supported people to make regular videos calls on a handheld device, to their loved ones who live abroad or who are unable to visit.

Staff listened to and understood people’s needs and wishes. Staff responded to people’s needs promptly and acted to minimise any discomfort, concern or distress. Throughout our assessment we observed staff were attentive and responsive to people’s needs and requests. We saw people had access to call bells and these were answered promptly by staff who were caring and empathic.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to deliver person-centred care. Staff were supported to complete a range of training

appropriate to the needs of the people they supported. A staff member told us, “I am very happy in my job. Management support is very good and the training we have is good.” The home manager told us staff had access to the providers employee assistance scheme and staff initiatives which offered staff a range of benefits. These included, staff of the month award, staff bonus when they introduce another person to the company, extra day annual leave for staff birthdays and staff Christmas party and gift.