The Care Quality Commission
  • Care Home
  • Care home

Archived: Carrow Hill Home

2-4 Carrow Hill, Norwich, Norfolk, NR1 2AJ (01603) 632626

Provided and run by:
St Martins Housing Trust

All Inspections

1 July 2013

During a routine inspection

At the time of our inspection there were 15 people living in the home, six were undertaking a post-detoxification programme. The manager was on leave during our visit; however staff demonstrated that people received a safe and effective care and support in the manager's absence.

People chose what they ate and drank and they influenced menu planning. One person said that their food preferences were very limited, but the chef was able to accommodate them well. People made comments such as, 'Liked the food'; 'Chef is very flexible to make a different meal'. The food served during our inspection looked appetising and people told us that they enjoyed their lunch. The special dietary needs of those who required it, were met.

The systems to manage medicines safely were effective. Staff understood their responsibilities and people received their medicines in a timely way. Records of medicines were maintained correctly and specialist advice about medicines was accessible to staff and people using the service.

Staff were supported through training, supervision and appraisal. Staff said that they found this support helpful to ensure that they supported people in the best way possible and that they were able to evaluate people's progress. The training provided was reviewed and planned to meet the specific needs of people living in the home.

The provider regularly made checks on the quality and safety of the service and made improvements in response to this monitoring.

9 August 2012

During a routine inspection

There were two groups of people living in the home at the time of our visit. Nine people were living there permanently and four people were attending a six week programme to help them recover from addiction to drugs or alcohol. During our visit we spoke with five people, with representation from both groups.

People spoke very positively about their experiences at Carrow Hill Home. They told us that staff were supportive and able to meet their needs. People told us about how they had been supported to complete courses and attend sessions that had been helpful in their development and progress. They told us that staff were kind and respectful and that they could have private time if they wanted to.One person told us that they had made good progress whilst at the home and were looking forward to moving on into sheltered accommodation when a vacancy arose.

People said they were happy living at the home and that they felt safe. They also told us that if they had any concerns about their safety in the home, or the community they could raise them with their link worker. None of the people we spoke with had raised a formal complaint with the provider. However, everyone we spoke with told us that they knew how to make a complaint and felt able to raise any concerns they may have with staff.

15 September 2011

During a routine inspection

We spoke with nine people who used the service. They told us that their needs were met and that they were consulted about the care and support that they were provided with. People told us that the staff encouraged and supported them to make changes to their lifestyle, always treated them with respect and that their privacy was respected. They were complimentary about the staff that cared for them and told us that there were educational, social and therapeutic activities that they could choose to take part in. They told us that they felt safe living in the home and that the environment was comfortable and clean.