Headingley Hall Care Home

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

The management team assessed people’s needs before they were admitted to the home to ensure these could be safely met at Headingley Hall. Ongoing monitoring took place, and any changes in people’s needs were shared with other agencies when required. Where the service was no longer able to meet a person’s needs, staff worked closely with external professionals to identify a more suitable placement.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

People and their relatives were involved in the care planning process. One relative told us, “Oh yes, they are very good here, I wouldn’t have him anywhere else.” One person said, “I am asked about what I want and if I am happy with things here, which I am.” People’s dietary needs were assessed and met in line with evidence-based guidance, with specialist diets implemented as recommended by healthcare professionals to promote safe and effective care.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

The provider worked effectively across teams and with external services to deliver joined up care. Information was shared through structured handovers, daily records and ongoing communication with professionals, ensuring key assessments and updates followed people when they moved between services. This supported continuity of care and meant people did not have to repeat their story multiple times.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

Staff were knowledgeable about people’s specific health conditions and used guidance from healthcare professionals to ensure care was appropriate and safe. When required, people had involvement from healthcare professionals and were supported to attend appointments or access services promptly if they became unwell.

People’s dietary needs were well understood and met, including specialist diets recommended to support their health needs or medical conditions.

The home demonstrated a commitment to providing high-quality, nutritionally balanced meals. The chef had received specialist training from a Michelin-trained professional, which contributed to the delivery of well-prepared, varied, and nutritious food that supported people’s health and wellbeing.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

Care plans contained information about people’s health and wellbeing and were reviewed regularly. Although there was no impact on people, we identified that people’s daily care interventions were not always recorded consistently, for example on some food and fluid intake charts. However, during our visits we saw evidence that people received appropriate food and drink, and we received consistent feedback from people, relatives and staff that drinks and snacks were always available. There was no evidence of significant weight loss that had not been appropriately investigated.

The service had introduced initiatives such as Fruity Friday to encourage and support increased fluid intake, recognising that most fruit contains a high-water content. One relative told us, “I had meals here in the past with [person]. The food is very very good. They assist [person] now, they are very good.”

Where people had specific healthcare needs or long term conditions, these were reviewed regularly by relevant external healthcare professionals. Any immediate changes were discussed with the local GP, and people’s current and changing needs were reviewed through daily meetings to ensure timely‑ and coordinated support.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

Where people lacked capacity to make specific decisions about their care and support, mental capacity assessments were completed and involved relevant professionals and those important to the person in best interest decision making. Staff we spoke with demonstrated an understanding of consent and the importance of ensuring people consented to their care. During our visit, we observed staff consistently seeking people’s consent before providing support or assisting‑ with activities.

People can only be deprived of their liberty to receive care and treatment with appropriate legal authority. In care homes, this is managed through the Deprivation of Liberty Safeguards (DoLS),which form part of the Mental Capacity Act 2005. We checked how the service was working within the principles of the MCA and how DoLS were managed. We found that people who did not have the capacity to agree to their care and treatment had the appropriate legal safeguards in place, including Deprivation of Liberty Safeguards (DoLS).