- Care home
Fieldhead Park
Assessment report published 15 July 2025
Contents
Ratings
Our view of the service
Fieldhead Park is a care home providing nursing and personal care for up to 54 people, some of whom are living with dementia. At the time of our assessment there were 45 people living at the service.
The assessment was triggered in response to risk. It commenced on 3 March 2025 and was completed on 19 March 2025. This included 4 visits to the service on 3, 5, 10 and 17 March 2025. We identified 5 breaches of regulation relating to person-centred care, safe care and treatment, safeguarding, staffing and good governance. There was a significant lack of oversight at the service and quality assurance systems and processes were ineffective. People’s care was not always person-centred, risks to people were not safely assessed, monitored and mitigated and people were not always protected from abuse and improper treatment. We identified concerns relating to the environment, medicines management, deployment of staff and record keeping. There was a failure to identify, monitor and address shortfalls relating to the experiences of people which meant poor standards of care were widespread.
We have asked the provider for an action plan in response to some of the concerns found at this assessment. In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this on our website after any representations and/or appeals have been concluded.
The service is being placed in special measures. The purpose of special measures is to ensure that services providing inadequate care make significant improvements. Special measures provide a framework within which we use our enforcement powers in response to inadequate care and provide a timeframe within which providers must improve the quality of the care they provide.
People's experience of this service
People we spoke with gave mixed feedback about their care, however, our assessment found it did not meet the expected standards. Risks to people were not safely assessed and managed. There was insufficient staffing which placed people at risk of harm and meant people did not always have their needs met or responded to in a timely manner. Care was not person-centred, outcomes were not routinely monitored and people were not involved in their care. People were left for long periods of time with no activity or meaningful engagement, and many people were not supported to access fresh air or outdoor space. There was a particular lack of provision for people living with dementia and their experiences went unnoticed by the provider and registered manager. Some people had been subjected to restrictive practices which were not reported, monitored or reviewed. People were left for long periods of time without being offered or supported to have a drink. People did not always feel cared for, and our observations of practice showed a task-based approach which did not fully consider people’s needs, preferences and wishes.