- Dentist
Cathedral Dental Practice
Assessment report published 2 July 2025
Contents
Judgements
Our view of the service
We carried out this announced on-site inspection on 10 April 2025.
We found the practice had not met all regulations.
The practice’s infection control procedures were not wholly effective.
The practice had ineffective systems to identify and manage risks.
Recruitment procedures did not wholly reflect current legislation.
Patients' care and treatment was not always provided, and consent was not always obtained, in line with current guidance and legislation.
Medicines and prescriptions were not always managed in line with current guidance.
Patients were treated with dignity and respect and at the time of our inspection, could access care, support and treatment when required.
The practice is in Portsmouth and provides private and holistic dental care and treatment for adults and children.
The practice is on the first floor so there was no step-free access. Car parking spaces were available near the practice.
The practice had 2 treatment rooms. At the time of our inspection, there was a total of 6 staff, of which there were 2 dentists, 3 dental nurses, and one dental hygienist. We gathered feedback from staff and spoke to one dentist and one dental nurse during our inspection.
The provider was not complying with regulations 17 (good governance) and 18 (staffing).
Full details of the regulations the provider was not meeting are within the inspection findings below.
In instances where CQC have decided to take civil or criminal enforcement action against a provider, we may publish this information on our website after any representations and appeals have been concluded.
We have asked the provider for an action plan in response to some of the concerns found at this inspection.
People's experience of this service
Two weeks before our on-site inspection, we asked the practice to encourage patients to share their views of the service with us. On the day of our inspection, we saw patient feedback from a number of sources, for example, feedback direct to the practice in the form of thank you cards and patient questionnaires. Patient feedback provided a positive view of the dental team and care provided by the practice.Patients commented positively about the standards of cleanliness.
They told us they were able to book appointments within an acceptable timescale for their needs and that they had enough time during their appointment without feeling rushed.
Patients said they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.
When they were prescribed medicines, patients felt that sufficient information was given.
The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.
While the people we spoke to expressed that they were generally happy with their care, our inspection found there were regulations that were not met.