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Birchwood Homecaring Services Limited Good

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Inspection report

Date of Inspection: 11 November 2013
Date of Publication: 4 April 2014
Inspection Report published 04 April 2014 PDF | 73.71 KB

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 11 November 2013, talked with people who use the service and talked with carers and / or family members. We talked with staff and talked with commissioners of services.

Our judgement

People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

Reasons for our judgement

When we inspected in March 2013 we found that the provider was not following the correct procedure for reporting safeguarding incidents. The provider had not taken any action when an incident involving a staff member had been reported. At the time of this inspection undertaken in November 2013 we found that appropriate actions had been taken to address this issue.

We saw that the provider was now reporting safeguarding incidents in the correct manner and in line with local procedures. Safeguarding incidents were also being notified to the CQC appropriately. The provider had amended their 'Important Information for Safeguarding Alerts' to list all types of abuse and include relevant telephone numbers. Further guidance had been given to staff in relation to this. This showed that the provider was responding appropriately to incidents of suspected abuse.

We spoke with three staff members. They were able to identify types of abuse as well as possible signs and symptoms. Staff told us how they would report possible safeguarding matters both internally and externally to Social Services. Staff were confident that if they reported incidents to their management that it would be dealt with appropriately.