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Archived: Direct Health (Sheffield) Requires improvement

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Inspection report

Date of Inspection: 5 June 2013
Date of Publication: 27 June 2013
Inspection Report published 27 June 2013 PDF

People should be given the medicines they need when they need them, and in a safe way (outcome 9)

Meeting this standard

We checked that people who use this service

  • Will have their medicines at the times they need them, and in a safe way.
  • Wherever possible will have information about the medicine being prescribed made available to them or others acting on their behalf.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 5 June 2013, talked with people who use the service and talked with carers and / or family members. We talked with staff.

Our judgement

People were protected against the risks associated with medicines because the provider had appropriate arrangements in place to manage medicines.

Reasons for our judgement

We spoke with four people and one relative of a person supported by the agency people by telephone on the day of inspection to obtain their views. All of the people we spoke with self medicated and did not require support by care staff. This was also confirmed in the three care plans that we viewed.

The service had policies and procedures in place covering medicines management. The service used Sheffield City Councils ‘medication policy for home support’.

The provider may find it useful to note that the policy was out of date.

We spoke to staff responsible for the administration of medicines. They described how they administered medicines. We looked at the services training matrix and noted that the majority of staff had received training in medications within the last 12 months.

We saw that the service user guide contained a statement which detailed that support with medication could be provided to people who required it. Details of this would be discussed and agreed at the initial assessment and documented in the personal service plan.

We looked at one persons care plan who was receiving support with medication. We saw that a medication risk assessment had been undertaken. We looked at medication administration records (MAR). We noted that there were no gaps and that the record had been signed by a member of staff.