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Archived: Direct Health (Sheffield) Requires improvement

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Inspection report

Date of Inspection: 18 September 2012
Date of Publication: 10 October 2012
Inspection Report published 10 October 2012 PDF

Overview

Inspection carried out on 18 September 2012

During a routine inspection

As part of our inspection we contacted eight people by telephone to discuss the service they received from the agency. Where people were unable to speak to us over the telephone we spoke with their representatives.

People we spoke with told us they were very satisfied with the care and support they received. Comments included: "I'm highly delighted with the care I get. The staff are respectful and polite. They come on time and stay for the allocated time", "The care plan is followed, staff have the skills to give care. I have no complaints" and "Generally staff arrive on time but it would be nice if they called to let me know if they are going to be late."

Evidence showed people�s privacy, dignity and independence were respected. We found people�s needs were assessed and care and treatment was planned and delivered in line with their individual care plan.

We found people who used the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

People were cared for, or supported by, suitably qualified, skilled and experienced staff. Evidence showed staff had received appropriate professional development, training and supervision.

We found the provider had an effective system to regularly assess and monitor the quality of service that people receive.