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Archived: RNIB Tate House

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Inspection report

Date of Inspection: 27 November 2012
Date of Publication: 19 December 2012
Inspection Report published 19 December 2012 PDF | 82.66 KB

Overview

Inspection carried out on 27 November 2012

During a routine inspection

People we spoke with said they made their own decisions and choices about how they lived their life. People's needs were assessed and staff understood the support that people had consented to receive. A person said �I live the life I choose to. I am as happy as I could be.� We saw people were treated with dignity and respect and their rights were being protected.

People had care plans and risk assessments in place to help to protect their wellbeing. Staff helped people to maintain their independence. A person said �We have a key worker. They come and have a chat with me about my care. Any help I need it is there when I need it.� People's needs were known and were being met.

There were policies and procedures in place to help to protect people from abuse. Any issues raised were offered to the local authorities safeguarding of vulnerable adults team. This helped to protect people.

During our visit we saw that there was enough staff to help and support people. Staff confirmed they had the right skills to meet people�s needs and said there were enough of them to provide care in a timely way. A person living at the home said �There are enough staff .They know what they are doing.�

People were able to raise issues and make complaints. We saw evidence which confirmed that the management team acted upon any issues raised to make sure that people remained happy with the service they received.