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Archived: RNIB Wavertree House

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Inspection report

Date of Inspection: 12 June 2012
Date of Publication: 3 October 2012
Inspection Report - DN published 3 October 2012 PDF | 54.37 KB


Inspection carried out on 12 June 2012

During a themed inspection looking at Dignity and Nutrition

People told us what it was like to live at this home and described how they were treated by the staff and their involvement in making choices about their care. They also told us about the quality and choice of food and drink available. This was because this inspection was part of a themed inspection programme to assess whether older people living in care homes are treated with dignity and respect and whether their nutritional needs are met.

The inspection team was led by a CQC inspector joined by a practicing professional.

We used the Short Observational Framework for Inspection (SOFI) tool during this visit in the dining area during lunchtime. SOFI is a specific way of observing care to help us understand the experience of people who could not talk to us.

As an Royal National Institute for Blind People (RNIB) home, staff and people who use the service had the support and accessibility of the skills and expertise of the organisation. There were specially trained staff experienced in supporting people with sight problems and/or hearing loss. The home had been designed to support people who had been blind or partially sighted for many years, or had only begun to experience difficulties with their sight as people had got older. Equipment was available in the home to enable people to reference information in a format to meet their individual care needs.

There were 34 people resident in the home at the time of our visit. We spoke to five people using the service and a visiting relative who told us that:

People's care was provided by care workers who understood their care needs and that their privacy and dignity were respected. One person told us "They treat me with privacy and dignity at all times" and that "all the staff are kind, polite and pleasant".

People had expressed their views and had been involved in making decisions about their care and treatment.

People told us that there was plenty of food and drink available, but responses were varied as to the quality and choice of food provided in the home.

People knew who to talk to if they had any concerns and felt it was an environment where their concerns would be listened to and addressed.

People told us they felt they were well cared for by staff and that the staff were very caring and responsive to their care needs.