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Archived: RNIB Wavertree House

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Inspection report

Date of Inspection: 19, 27 February 2014
Date of Publication: 27 March 2014
Inspection Report published 27 March 2014 PDF | 80.77 KB

Overview

Inspection carried out on 19, 27 February 2014

During an inspection to make sure that the improvements required had been made

At the last inspection in November 2013 we found the Royal National Institute for Blind People (RNIB), Wavertree House non-compliant with cleanliness and infection control. This was because the service did not have an infection control lead; policies and procedures did not reflect current legislation and the service had no quality assurance framework in place to monitor cleanliness and infection control.

Following receipt of concerning information about the delivery of safe care and claims that there were insufficient numbers of staff to meet the needs of the people who used the service, we carried out a responsive inspection.

During the inspection we spoke with six people who used the service and seven members of staff, these included the area manager, assistant manager, four care workers, a domestic care staff and a supervisor.

We observed the delivery of care and treatment of people. People we spoke with confirmed they were happy at RNIB Wavertree House. One person told us, “It’s wonderful, I’m so impressed.”

Staff we observed had an understanding of the support needs of people who used the service and were confident about meeting those needs. We found that the documentation used for care planning had been reviewed recently, was detailed and person centred.

We saw that the service was kept clean however, there were still not effective systems in place to reduce the risk and spread of infection.

During our inspection we looked at staffing rotas and observed levels of staffing. We also spoke with staff members and people who used the service. We saw that the service had enough qualified, skilled and experienced staff to meet the needs of people.