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Inspection report

Date of Inspection: 22 November 2011
Date of Publication: 19 December 2011
Inspection Report published 19 December 2011 PDF | 46.76 KB

Overview

Inspection carried out on 22 November 2011

During a routine inspection

As part of our inspection we talked with a number of patients. They spoke positively about the staff and care provided and told us that staff treated them with respect. Everyone we spoke with felt they were involved in their care and in making decisions about their treatment. We received comments such as “It feels like a family here”, “Absolutely wonderful”, “The staff are superb” and “Very happy with the service”.

Everyone we spoke with felt they had received sufficient information about their treatment and we received comments such as “The staff answer any questions I have” and “The information you get is good”. We asked patients if staff maintained their dignity and privacy and they confirmed that they did.

Patients told us that they get sufficient support at home and are able to contact the unit if they have any concerns.