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Archived: Care Solutions UK Limited

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Inspection report

Date of Inspection: 17 July 2012
Date of Publication: 2 August 2012
Inspection Report published 2 August 2012 PDF | 53.24 KB

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 17/07/2012 and talked to people who use services.

Our judgement

The provider had an effective system to regularly assess and monitor the quality of the service that people received. The provider was meeting this standard.

User experience

The people we spoke to were very satisfied with the quality of the care received from this agency. One described it as “Excellent” and another as “Very good.” One person told us that they were also very pleased with the temporary carer provided by the agency when their regular carer was on holiday. They said the care workers overlapped for a few days, to provide a ‘proper handover.’

Other evidence

The registered manager outlined the quality assurance arrangements, including relevant policies and procedures, and she said she ensured that these were reviewed on an annual basis. The policies we saw had all been reviewed in May 2012, showing that staff were using relevant and up-to-date guidance. The manager had also attended a course on how to ensure the agency was compliant with the relevant CQC Regulations.

The current monitoring system included client surveys, completed after every main or temporary care worker leaves, and six monthly (or more frequent) visits to client’s homes by the manager. The manager received a weekly e-mailed up-date from each care worker, and she telephoned clients on at least a fortnightly basis. The manager said she spoke to staff at least once per week, and she carried out spot checks every six to eight weeks. We sampled some of these records and noted that the manager had a good system in place to monitor the quality of the service received by the agency’s clients. Feedback on the surveys showed current clients were ‘Extremely Satisfied’ on the majority of outcomes, with the care received, and the manager said they have received no complaints from either clients or their families.