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Archived: Care Solutions UK Limited

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Inspection report

Date of Inspection: 17 July 2012
Date of Publication: 2 August 2012
Inspection Report published 2 August 2012 PDF

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

Our judgement

The service has arrangements in place to protect people from abuse and ensure their human rights are respected and upheld. The provider was meeting this standard.

User experience

When we spoke to relatives of the two current clients they told us they were pleased with the care that was being given, and confirmed that they felt their relative was safe in the hands of staff from this agency.

Other evidence

The agency places live-in care staff with people across the country, and therefore their policies needed to reflect that staff must follow the safeguarding procedures for the relevant area. During our inspection we confirmed this had happened.

The two current personal care clients live in Surrey and Berkshire, and the agency showed us copies of the relevant condensed written material that had been sent to staff to read about their local safeguarding adults’ procedures. Staff had also been given the contact numbers for their local authority, and had seen videos/DVDs produced by the local authority on safeguarding adults, as well as a variety of leaflets.

Staff confirmed they had received this training material and were able to tell us how they would deal with a safeguarding adults matter. Both told us they would contact the agency manager in the first instance, but also had the local authority’s contact details.

We contacted the two local authorities where this agency has clients to see if they had any concerns about this agency, and no concerns were raised.