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Archived: Care Solutions UK Limited

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Inspection report

Date of Inspection: 17 July 2012
Date of Publication: 2 August 2012
Inspection Report published 2 August 2012 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

Our judgement

People who used this service were encouraged to express their views, were involved in making decisions, and had their privacy, dignity and independence respected. The provider was meeting this standard.

User experience

We were told that staff treated people who used the service “Very well” and they were “Very good”. We were also told that staff were “…thoughtful and proactive” in how they supported people.

Other evidence

We spoke to the registered manager and asked her to outline the arrangements for ensuring people who used the service were treated with dignity and respect. She told us that staff covered this as part of their induction, and the subject was also part of their ongoing training, for example in their dementia training, and equality and diversity training.

As staff were live-in care workers, the manager sent them training videos and DVDs from professional training companies, that they watched at their place of work. We saw a selection of these including ‘Equality, Diversity and Human Rights’ and several from the Alzheimer’s Society on dementia awareness and caring for people with this condition.

The manager also showed us their policies and procedures and highlighted that these covered issues relating to privacy and dignity, such as the care worker’s ‘Code of Practice’, the ‘Confidentiality Policy’, and the ‘Autonomy and Independence Policy.’ We were told that staff were given copies of the relevant policies for their own folder.

When we looked at care plans, we noted that these described how people wished to be cared for, and they contained a good record of the choices people had been offered and had made.

We interviewed both the current staff members who were providing personal care. We did not speak to other staff who were currently working for the agency as they were not carrying out personal care duties.

The staff were interviewed by telephone and told us how they liaised with their clients, and with their client’s relatives who were involved in arranging the care, to ensure care was delivered according to each person’s needs. They both demonstrated a good knowledge of their client’s needs, and described how they ensured that the person they supported had daily choices given to them, for example about their personal care, meals, and social activities. Staff encouraged their clients to be independent and to follow their chosen hobbies and activities.

One staff member told us that her client’s communication skills had deteriorated over time, but she described how she interpreted some non verbal communications, and was therefore able to support her client to interact and make choices in her daily routines. As the care was carried out in people’s own homes, we were told the care staff tried to fit in with each person’s established routines; one care worker described the situation as being ‘like a guest’ in someone’s home.