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Archived: Farnham Dialysis Unit

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All reports

Inspection report

Date of Inspection: 16 January 2012
Date of Publication: 13 February 2012
Inspection Report published 13 February 2012 PDF | 59.94 KB

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 16/01/2012 and talked to people who use services.

Our judgement

The Provider ensured staff involved people who used the service or their relative in planning their care and treatment. People's privacy, human rights and dignity are respected and promoted.

Overall, we found that Farnham Dialysis Unit was meeting this essential standard.

User experience

People who used the service told us they were involved in the planning of their care; that the NHS Consultant Nephrologist discussed their support options and treatments with them and their family. They said that they were provided with the service user guide, and that staff respected and recognised their individuality and human rights. They said they were fully involved in all aspects of their care.

Other evidence

The manager told us they offered people who used the service treatment and care based on their agreed care and that people's privacy, dignity and independence are respected and protected. The unit had two side wards and screens available to ensure people's dignity and privacy was upheld. Staff spoken to on the day of the site visit confirmed people who used the service were always consulted and supported about the care they want and received.

The manager informed us information was provided by the Consultant Nephrologist, and the nurses on the unit to enable people who used the service to understand their care, treatment and support including risks and benefits and their rights in making decisions. Staff told us they were aware of the need to maintain peoples' confidentiality at all times. We observed people who used the service had their care plans with them.