- Independent hospital
Bodmin Dialysis Unit
Assessment report published 26 August 2025
Contents
Ratings - Dialysis services
Our view of the service
Date of Assessment: 26 March to 14 April 2025.
We conducted an onsite assessment visit of Bodmin Dialysis Unit. We assessed quality statements from the safe, effective, responsive, caring and well-led key questions.We rated the service as Requires Improvement. In safe, we found care plans, for patients, did not always include all relevant information and some risk assessments were not fully completed. We also noted not all staff had a yearly appraisal in a timely manner. The documentation of a meaningful discussion between manager and staff member was not always recorded. In well-led, we found there was a lack of management oversight and governance to ensure that tasks were being completed. However, patients found staff to be caring and supportive and the service was rated good for the responsive, caring and effective key questions.
At this inspection we found the service was in breach of the legal regulations in relation to safe care and treatment and good governance. We issued a Warning Notice for the breach of regulation in safe care and treatment and we have asked the provider for an action plan in response to the concerns found at this assessment under governance.
People's experience of this service
In the main, people felt they were receiving considerate support from competent staff. People we spoke to said staff were kind, and they were made to feel safe and secure. Whilst people expressed general satisfaction with their treatment, our assessment found elements of care which did not meet the expected standards. Patients told us they were not allowed visitors during their treatment. However, this was not the official policy of the unit.
The patient survey in 2024 had good scores for patients being treated with kindness and respect but showed improvements were needed regarding comfort of treatment chairs (3.5 out of 5), internet access and the education I receive from my care team helps me manage my health (4.2 out of 5).