- Homecare service
Ultimate Independence Care Ltd
Assessment report published 23 March 2026
Contents
Ratings
Our view of the service
This assessment took place between 21 January and 12 February 2026, with an onsite visit to the registered location on 26 January 2026. Ultimate Independence Care Ltd provides the regulated activity of personal care to adults who live with mental health difficulties, learning disabilities and autism.
Ultimate Independence Care Ltd is registered to deliver the regulated activity of personal care. CQC only inspects the services for people who are provided with personal care such as help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
This is the first assessment for this newly registered service. Therefore, we assessed all quality statements across the safe, effective, caring, responsive and well-led key questions under the provider’s new registered location. As a result of our assessment, we rated the service good.
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right Support, Right Care, Right Culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it. We found the service was meeting this guidance, which meant people were supported in a way which maximised their dignity, choice and access to their local community.
The provider was passionate about ensuring people’s care was focused on their needs and wishes and to support people to reach their potential. Staff’s approach ensured people received person-centred care based on their choices and preferences.
People and their relatives told us they were treated well and given real choices and control over how they wished to live their life. People were supported to live in their own homes and have access to the community in line with their needs and preferences.
Care plans provided staff with the information they needed to support people safely and effectively. Staff had been trained in their role and felt supported by the registered manager. The registered manager acted on our feedback about areas that required further developments such as staff recruitment records.
The provider valued feedback and worked continuously to improve the service and ensure good outcomes for people. The registered manager had a good understanding and oversight of the care being provided to people. They acted on feedback from people, staff and stakeholders. However further development was needed to the provider’s monitoring systems to ensure they were sustainable if the service expanded.
People's experience of this service
We spoke to people and their relatives about the care people received and reviewed the provider’s customer feedback surveys and found people were generally pleased about the care they received.
People and their relatives generally spoke positively about staff. They said staff were attentive to their needs and knew people well. Staff managed their time to ensure people’s support requirements and wishes were met. People’s relatives told us their family member felt safe when being supported by staff and they were confident in the management of the service. People’s relatives told us staff were kind and friendly. One relative said, “They [staff] are as thick as thieves with her [person who used the service]. When they take her out for the day, they treat her like it’s a girl’s day out.”