- Care home
Milverton Nursing Home
Assessment report published 4 August 2026
Contents
Ratings
Our view of the service
Date of assessment: 1 to 7 July 2026.
Milverton Nursing Home provides nursing and personal care for older people, including people living with dementia and physical disabilities. At the time of our visit there were 26 people using the service. We undertook a comprehensive assessment covering all quality statements under the 5 key questions.
Since the last assessment in June 2025, there have been significant changes to the management team and staffing structure, with leaders implementing a clear improvement plan and strengthened governance systems to drive improvement.
The provider was previously in breach of the legal regulations in relation to safe care and treatment, and good governance. Improvements were found at this assessment, and the provider was no longer in breach of these regulations.
People and relatives felt safe and described a calm, relaxed environment. One person told us, “It’s relaxing for me here… I feel safe,” and others said staff responded promptly to call bells. Staff were visible, polite and respectful, and we observed kind interactions and a homely atmosphere throughout the home. People were supported to maintain their dignity, with staff knocking before entering rooms and engaging positively. Care records had improved significantly, with detailed information to guide staff in meeting people’s individual needs, and staff demonstrated good awareness of people’s preferences and communication needs.
There were effective systems to access healthcare professionals, and staff worked to ensure people’s health and hydration needs were met. People were supported to maintain independence and make choices where possible, and activities provision had improved, with dedicated coordination and positive feedback about engagement. The environment was clean, well maintained and personalised, contributing to people’s comfort.
Improvements had been made to staffing structures, communication and team working. Staff told us there had been positive changes and a clearer vision for the service. Medicines systems had improved and additional action was taken immediately after our site visit to address some stock balance discrepancies identified and strengthen oversight. Staff were up to date with their training, including training considered mandatory by the provider, but at the time of our assessment this did not include training to care for people with a learning disability and autistic people. The registered manager arranged for this to be completed shortly after our site visit. The registered manager also had a meeting booked with the training provider to improve managerial oversight of training compliance.
Leaders promoted an open and improving culture, with enhanced quality assurance processes, regular audits and a focus on continuous learning. People, relatives and staff were positive about the changes introduced and the direction of the service.
People's experience of this service
People told us they were happy living at Milverton Nursing Home and described a calm environment where they felt safe and supported. One person said, “It’s relaxing for me here… I feel safe,” and relatives told us they were reassured by the care provided, with one stating, “It’s lovely. It’s safe. [Their relative’s] needs are met here.”
People experienced care in a homely, relaxed environment. During the inspection, the atmosphere was calm, with staff visible and engaging positively with people throughout the day. Staff were observed speaking politely, offering reassurance and supporting people with drinks and comfort, helping them to remain settled. People and relatives described staff as kind and respectful, with one person saying, “They are all very kind”, and another welcomed improvement such as staff knocking before entering rooms, which helped maintain dignity.
People were supported to maintain independence and communication. Staff understood individual needs and adapted their approach, for example using tools such as written communication to support people with hearing difficulties. Care records reflected people’s preferences and needs in detail, supporting personalised care and inclusion.
People had access to meaningful activities and social opportunities. Activities were organised both in communal areas and individually, with one person telling us, “I really like going outside… I feel better when I’ve been out”. An activities coordinator played a key role in encouraging engagement, and relatives spoke positively about the variety and quality of activities available. People also enjoyed a range of resources such as music, films and themed events, and staff supported them to take part in activities they chose.
People told us the food was good and choices were respected. One person said, “The food is brilliant. I love it!”, and others confirmed meals were enjoyable and tailored to individual needs. People were offered drinks regularly and staff were attentive to maintaining hydration, particularly in hot weather.
People and relatives felt able to raise concerns and reported improvements in communication. One relative told us, “I would feel comfortable about saying something… we were taken seriously.” Regular meetings and improved communication processes had strengthened engagement with families.