The Pines Residential Care Home

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.At our last assessment we rated this key question good. At this assessment the rating has good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. People’s needs were assessed prior to their admission to the service. This supported the registered manager to assess and determine if the person’s needs could be met, and if the environment was suitable for them. Assessments also considered the needs of other people living at the service to ensure compatibility. People’s support needs were routinely reviewed, and people told us they were involved.

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Supporting people to live healthier lives during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Monitoring and improving outcomes during this assessment. The score for this quality statement is based on the previous rating for Effective.

The service told people about their rights around consent and respected these when delivering person-centred care and treatment. People’s rights were respected and where there was a concern about a person’s capacity to make a specific decision, an assessment was carried out in accordance with the MCA. People were reminded of their rights regarding consent, and these were respected in person-centred care delivery. The registered manager and staff understood their requirements to support people with consent. People and their families understood their rights and were involved in planning care and support. One person said, “They [staff] listen to me and help me when I need it.”