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The Pines Residential Care Home Good

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Inspection report

Date of Inspection: 10 December 2013
Date of Publication: 18 January 2014
Inspection Report published 18 January 2014 - Easy to Read PDF


Inspection carried out on 10 December 2013

During a routine inspection

At the time of the inspection 13 people were living at The Pines, with one person in hospital. We talked with four people. One person told us �I am really happy, I have a lot of friends here�. Another person told us �I like the staff." The service was supporting nine people with personal care in their own homes. We spoke with one person who said �I love the Pines so much. They help me look after myself.�

We spoke with the provider, the registered manager and the administrator. We also spoke with the manager, deputy manager, team leader and a support worker for the home care service, and three support staff for the residential care. Staff told us �The management team is very supportive. We make sure people are safe, but they have fun.� Another said �The company is very professional". A third said �They are the best bosses I�ve ever had.�

We reviewed care records for two people who lived at The Pines and two people receiving care in their own homes. Care and support were planned and delivered so as to ensure the welfare of people using the service and to meet their individual needs.

We found that people were protected from the risks associated with unsafe management of medication because there were effective systems in place.

People using the service benefited from a staff team who were well trained and supported to do their job.

People benefited from safe care and support because the provider monitored the quality of service that people received.