- Care home
Grove Court
Assessment report published 24 April 2026
Contents
Ratings
Our view of the service
Date of inspection: 9 February 2026 until 12 March 2026
Grove Court is a residential care home that provides personal and nursing care for up to 61 people, at the time of our inspection there were 61 people living at the home. This inspection was carried out due to the length of time since the last inspection.
Grove Court continued to provide outstanding care to people, and their loved ones. People were treated with kindness, compassion and involved as partners in their care. Staff demonstrated empathy and understanding of people’s care and social needs. People were given privacy and treated with dignity.
People received exceptional person centred care. Activities were tailored to suit the needs of people and were creative and innovative. There was exceptional support for people to maintain their independence and retain choice and control over their daily lives. The provider involved people and their families in developing care which promoted choice and continuity.
People were supported to maintain their health and wellbeing and received their medicines as prescribed.
Staff were supported and the provider had systems in place to ensure people, staff and others were supported in line with their equality and diversity policy.
Staff supported people in the least restrictive way possible and in their best interests. Where people did not have the mental capacity to give consent to care and treatment, staff involved those important to people in making decisions in their best interests.
The registered manager took immediate action to improve the recording of care tasks and ensure consistency; the service benefited from a stable and motivated leadership team who were actively committed to ensuring people received excellent care. Staff and leaders demonstrated their commitment to enabling people to achieve good outcomes. The provider encouraged creative ways of delivering equality of experience, outcome and quality of life for people.
People's experience of this service
People lived full, rich and active lives at Grove Court. People felt listened to and were confident with the support from the staff team. They were encouraged to maintain their interests and develop new ones and told us they felt valued and enjoyed the meaningful friendships they had formed with both other people and staff. One person said, “They started a sketch club, I could not sketch but I am enjoying it. We had an interesting talk on birds, 1 of the [other people’s relatives] brought [their] hawk in. Twice a week we have exercise classes, which keeps us moving. You choose what you want to go to and the activity team of 3 are quite enthusiastic and always thinking up things for us to do, they are exceptional.” And “We’ve got a poly tunnel in the garden, growing seeds for display that we planted, we potted the amaryllis plants in the activity room, did baskets of bulbs for decoration, we are busy.” People were empowered to be involved in in their care and in decisions that directly impacted on their lives. One person told us, “They know me and I know them very well. They know how to look after me and what my needs are.” People told us staff were kind to them and treated them with respect. Many relatives gave us extensive examples of excellent care their family member received. One relative said, “Not only are [people’s] varying needs taken care of, but in every aspect of the running of the home, whether it's reception, catering, garden maintenance, infrastructure maintenance or social engagement, Grove Court seems to go the extra mile and excel. It is a very happy place, and it is always a joyful, uplifting experience to visit.” People were consistently supported with a wide range of activities and encouraged to engage with their own interests. A relative described how staff enabled their family member to revisit long‑held interest, “I am pleased that the staff will always try and involve [family member] in things and find things they will enjoy. I popped in last week and found that [family member] was on their way to the grand piano to see if they would like to rediscover their long-ago piano skills. [Family member] greatly enjoyed this and will probably have another go. [Family member] could not get there on their own, but 2 carers had been talking to [family member] and thought it would be nice to take them there.” This demonstrated that the provider promoted people’s independence, giving them meaningful choices and opportunities to contribute to their environment and daily life. People were encouraged to contribute to daily life within the home, supporting their independence and sense of purpose. Activities such as gardening, trips out and helping plan events gave people meaningful opportunities to shape their environment. People received high standards of kind and compassionate care. People and their relatives told us the staff were extremely caring, kind, attentive and dedicated in their approach, which was evident throughout the inspection.