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Inspection report

Date of Inspection: 20 February 2013
Date of Publication: 16 March 2013
Inspection Report published 16 March 2013 PDF | 79.76 KB

Overview

Inspection carried out on 20 February 2013

During a routine inspection

We spoke to four people, four relatives and or visitors and four staff. We also looked at three people’s care documents and four staff personnel files. As well as associated provider documents.

At this inspection we saw that the provider had a culture which encouraged people to be voice their opinions about the service and their needs. People felt confident to make complaints, knowing there would be no negative repercussions.

Staff were skilled and supported in their roles, they received training to recognise and report abuse, this formed part of their mandatory training.

Staff were able to meet the care and welfare needs of the people using the service. The associated documentation was detailed but the information required to deliver care was well presented, making it easy for staff to find information about people. The provider worked with external healthcare professionals when needed to meet people’s needs. One relative when asked about the service said, “Absolutely brilliant”.

You can see our judgements on the front page of this report.