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Archived: Kingsmead Lodge

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Inspection report

Date of Inspection: 4 August 2014
Date of Publication: 4 September 2014
Inspection Report published 04 September 2014 PDF | 89.46 KB

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 4 August 2014, observed how people were being cared for and talked with people who use the service. We talked with carers and / or family members and talked with staff.

Our judgement

People who use the service were protected from the risk of abuse because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

Reasons for our judgement

We saw that the service had policies and procedures in place to safeguard people from abuse and that these provided clear guidelines for staff on their responsibilities and the actions they needed to take if abuse was suspected or disclosed. We saw that staff provided written confirmation that they were aware of the policies and could access them at any time in the office if required.

We saw from the training records that all staff received training in safeguarding of vulnerable adults during their induction programme. In addition we saw several mandatory safeguarding training sessions had been booked to take place over the course of the year. Staff we spoke with confirmed that they had attended training in the last twelve months and found it informative. This meant that staff were appropriately trained and informed about safeguarding processes.

Staff we spoke with were able to describe the different types of abuse and were clear on how to report their concerns both within the home and outside if necessary. One person told us, “It could be verbal, physical, sexual or financial or just being too rushed to give people the time they need”. They told us they would report any suspected abuse or concerns about poor practice to the manager and were confident they would be taken seriously and their concerns acted on appropriately. This meant that staff recognised the signs of abuse and neglect and would act immediately to protect people’s safety.

We looked at the minutes of two recent staff meetings and saw evidence that safeguarding issues were discussed at these meetings.

The registered manager told us that there were no on-going safeguarding investigations being undertaken by the local authority safeguarding team at the time of the inspection but they were familiar with the process of reporting any concerns to both the team and the Commission. We looked at documentation for the last safeguarding alert made to the safeguarding team earlier in the year and this confirmed that appropriate action had been taken by the manager.

We saw that the service user guide included the service’s policy on abuse and a leaflet on ‘Say No to Abuse’ which provided people who use the service with information in an easy read format about abuse and how to respond to it. One person we spoke with told us that they liked living in Kingsmead Lodge and felt safe there. Relatives we spoke with told us they thought the service was safe and both they and their relative knew how to raise concerns about abuse and were confident their concerns would be taken seriously.