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Archived: Satellite Consortium Limited Inadequate

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Inspection report

Date of Inspection: 7, 12 June 2013
Date of Publication: 20 July 2013
Inspection Report published 20 July 2013 PDF | 86.2 KB

Overview

Inspection carried out on 7, 12 June 2013

During an inspection to make sure that the improvements required had been made

We spoke with five people who were receiving care from the agency or their relatives. Some of them were very happy with the care they had been receiving. However, other people told us they felt the quality and skills of the carers was variable. The following are examples of some of the comments we received:

“We’ve been using them for a long time and have not had any problems at all.”

“Sometimes there is a lack of communication. Messages don’t always get shared.”

“Some of the carers are very good. Others are less good.”

“We’ve had no complaints.”

People’s views and experiences were taken into account in the way the service was provided and delivered in relation to their care.

People experienced care, treatment and support that met their needs and protected their rights.

People who use the service were not protected from the risk of abuse because the provider did not have up-to-date policies and procedures in place to identify the possibility of abuse and prevent abuse from happening.

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

The provider had a system to regularly assess and monitor the quality of service that people receive.