Marrow House

On this page

• Overview
• Learning culture
• Safe systems, pathways and transitions
• Safeguarding
• Involving people to manage risks
• Safe environments
• Safe and effective staffing
• Infection prevention and control
• Medicines optimisation

Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question as good. At this assessment the rating has remained as good. This meant people were safe and protected from avoidable harm..

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider had a proactive and positive culture of safety, based on openness and honesty. Staff listened to concerns about safety and investigated and reported safety events. Lessons were learnt to continually identify and embed good practice.

We did not look at Safe systems, pathways and transitions during this assessment. The score for this quality statement is based on the previous rating for Safe.

The provider worked with people and partner organisations to keep people safe. Staff promoted people’s rights and independence while protecting them from abuse, discrimination, avoidable harm and neglect. Concerns were identified and shared appropriately when needed.

People were involved in decisions about managing risks in their lives. Staff provided safe, supportive care that met people’s needs and helped them maintain their independence and take part in activities that were important to them.

The provider detected and controlled potential risks in the care environment. They made sure equipment, facilities and technology supported the delivery of safe care.

The provider ensured there were enough suitably skilled staff to provide safe, effective and person-centred care. Staff were recruited safely, supported in their roles and worked well together to meet people's individual needs.

We did not look at Infection prevention and control during this assessment. The score for this quality statement is based on the previous rating for Safe.

The provider made sure medicines and treatments were safely managed and met people’s needs, capacities and preferences. Staff involved people in planning, including when changes happened.